Pleased with Service

I wore my new leggings today at skate club & had lots of favourable
comments!
Thanks - Carol

Thank you so much for being so wonderfully helpful, the leggings arrived today, I think they maybe too small but at least my step daughter can open them Christmas morning which is fab. Thank you so much for your excellent service. - Linda

Just to say arrived on time, thanks for a reliable service, not like some others I know. - R.Newell

I write to thank you very much for the speed I received my order. My order placed yesterday afternoon and it arrived first post this morning. I will certainly use your firm again.
I am looking for skating shorts and long sleeved top. Will check your web site.Thanking you once again. A.S Ayrshire
Dear Sarah, We received the dress this morning. Thanks for al the chasing up you did for me, I now have one very happy daughter. Thanks again. M.S - Nottingham

Thank you for your getting back to me. It's always a worry ordering on-line but rest assured I wouldn't hesitate to recommend ordering from Wheels on Heels to all my (two) daughter's friends at the Skate Academy that they go too. You have excellent customer service response and this is really reassuring when faced with problems/returns and I really appreciate how you have sorted this out for me. Joanne M Sheffield

Dear Sarah Thank you for the very professional way in which my first order has been handled, the communication from you has been fantastic, and once the order was received by you the delivery time was super fast, I will most definitely be ordering again from you... I do hope you enjoy your well earned break Thank you again you all your assistance With kind regards Christine C. Maldon.

Hello Sarah,Garments have been delivered this morning!!!!! Silvia is crazy about them. Now is time to show them to her friends maybe we could end with another order ahahah! Thank you for your kindness and for you service.Let’s hope to do businesses again.Kind regards. Riccardo C - Italy

Hi all at Wheels on Heels. I have one very jubilant Granddaughter her whoosh leggings size 28 arrived today and they fit a treat so thank you and a big bouquet to you all for sorting it all out. All that remains is for you to credit my card with £43.94 when the returned size 30 leggings arrive with you. Bless you all Pamela C.

Dear Sarah, Thank you, the Parcel arrived in time for my daughters birthday, and she loves it!!!! Thank you for a fab service. KareB - Isle of Wight

Once again thank you, the dress arrived today and looks great. Erin loves it ! J S - Cardiff

Hi Sarah, Just a note to let you know that I safely received the dress you sent, yesterday. My daughter was extremely pleased with it. Perfect fit! I should like to thank you for the care and attention you paid to my order, all the way from start to finish. I am sure this will not be the only order. Thank you. Regards S.T. - Camberley

Morning, Just a quick E Mail to say thanks for outstanding service - I ordered a Zuca bag yesterday morning and it was delivered this morning! Thanks Again L.W.

Hi Sarah, Just to confirm that my order has arrived safe and sound today. As it is a Christmas present for my son, if I have guessed the size wrongly I would like the option to exchange them directly after Christmas. Many thanks for your speedy and efficient service. Much appreciated.
S B Farnborough.

Hi Sarah / John, Just to say thank you for the princess jacket I received this morning. Thank you laso for sending the last package in time for Jen's birthday, she is over the moon with her new skating outfits!! Are we all squared money wise? I got your invoice with the jacket , I just wanted to make sure? Thanks again for all your help. I'll deifnately be in touch again, probably sooner than I think ,as she is growing so fast!! Karen C.

Thanks again for all your help. I'll deifnately be in touch again, probably sooner than I thi
The dress has arrived to Finland - THANK YOU for your great service!!!!! K Lisko

I would just like to thank you for your prompt service I only ordered the item yesterday afternoon and it arrived this morning M. K.

Dear Sarah, The bag arrived today - absolutely gorgeous! Thanks for such good service. A.B. - Melksham

Hi Sarah, Can I just say thank you for the excellent customers service and phone manner all your staff have. From the time I picked up the phone till the time my little girl opened the delivery your customer service was beyond the call of service. Everyone was kind, helpful and a joy to deal with. Thank you so much for just being you. T.W. - London

Dear Mr and Mrs. W Just a note to thank you very much indeed for your help and advice over the roller boots for our granddaughters. Both pairs arrived safely yesterday and I am most impressed by the promptness of dealing with my order.Yours G.R. Coventry

Hi Sarah, Just a message to let you know that the Chloe noel extra small skate pants fitted my daughter lovely, she was very pleased with them, thanks again for your help, kelly - Nottingham

Hi Sarah Thank you very much for sending the Summer Meadow Dress so quickly - it arrived today, my daughter has tried it on and absolutely loves it and so do I !! I just wanted to let you know what great service you have given and that you've made a six year old girl very happy! many thanks Harriet

Hi Sarah, The inlines are here. I was really impressed with the courier service and your willingness to add directions. First time DHL have delivered anything without having to phone for directions and I recieved 3 e-mails from the couriers telling me where the skates were and a final one to say that they had been delivered which was great. Thanks so much for your help I have been really impressed with your service. Kind regards, P W - Great Yeldham

Dear Sarah, I have one very very happy child!!! The skates fit perfectly. Thank you for all your help. The service has been out of this world. Speak to you when she needs the RF3's. Debbie S - by text

Hi Sarah, Just to let you know that my Zuca bag arrived today. Many thanks for your excellent service and your first class communication - very refreshing experience. Other companies should follow your example! I aim to shop with you again and now wish you ongoing success. R.W. Germany

I am 38 and have shopped all over the world and the service I have had from Wheels on Heels really has been the best so far. Last month I purchased an ice skating dress for a special occasion and then for future skating. I have not worn an ice skating dress for 30 years so this was a big thing. The service was personal, friendly, and efficient without being pushy or annoying. I spend very little on clothes, so was glad to be looked after with such an order.,No delivery problems either. Service to make me smile and sometimes you need something to make you smile. Thanks Wheels On Heels. I shall be back for more. S T - Darwen

Hello Sarah, The beautiful stunning dress arrived the next day after your call. Thank you very much. It is just right for me. I look forward to visiting the shop later this year. I will wear the dress for the first time in June, so will probably be in touch for tights, etc. Thanks again - S T - Darwen

Hi Sarah Just to let you know we received the parcel today and my daughter is absolutely delighted with the dress and just loves the leg warmers!! Many thanks for your help and quick delivery. Will certainly be back to order once she outgrows this dress. Thanks again L L

Hi Got the skates today. Look brilliant I am going to have a very happy girl on Monday! Thanks you, From Mandy - Newmachar

Hi Sarah Arrived safely. Am thrilled! Thank you very much Mary C - Hair & Make Up Artist -BECTU, NASMAH ( Your fantastic, Sarah! Thank you so-o much! Customer service in the truest sense of the word. Looking forward to next week. Mary x )

Hi Sarah Just to confirm that I received the ice skating dresses safely yesterday - they fit - and my daughters are very pleased with them! So, here ends this particular transaction! Kind regards, K. M. Altrincham

Hi Sarah Just to let you know the Chloe Noel skating pants and tops arrived today. A s you can imagine when Phoebe saw the tattoo ones she was over the moon!! Both tops fitted both my girls perfectly too. Thank you for all your help. Best Wishes Linda K. Chelmsford

Hi Sarah, Just wanted to say thanks for the boots. Got them on Friday. Ellie is going to love them - especially the lights! Many Thanks, H.H. Newcastle upon Tyne

Hi there i just want to say thanks for a great service couldnt believe i got the stuff i purchased so quickly will definatly be using yourselfs again and recommending your company many thanks. S.S . Aberdeen

Dear Sarah I received the gypsy tie dress on saturday, it is lovely and fits her perfectly. Thank you very much. H.W. Hull

Hi Sarah, The pants arrived this morning!!! The C XS fit perfectly, with room to grow too!! Thank you SO much for your help. Will be in touch shortly with regards to ordering a zuca bag. (we won't be such a pain this time - promise) Niamh says thank you, she's thrilled with it, she looks fab! Regards, S E Hi Sarah, The jacket is fabulous!!! You're not having it back!! I've re-measured Niamh and going on the size of the C M, she wants to go for the C XS for the pants! The C M were falling off her! I finish at 2pm tomorrow so I shall send the pants back to you for delivery before 1pm on thursday. Thanks again. S E

Hi Sarah I just want so say a huge thankyou for all your help and understanding. The dresses arrived yesterday and my daughter was that excited last night that she couldn't sleep she loved them and they fit a treat they are beautiful. Thankyou so much again Sarah, and if you have any going in the sale age 10/12yrs let me know as its my daughters birthday soon. Kind regards L G - Nottingham

Dear Sarah It has arrived! Thank you very much. I am very impressed with the high level of service you have given us. We will be using you again. Thank you C N - London

Hi Sarah Just a wee note to thank you for my daughter's dress. Her face was an absolute picture when she saw it on Xmas morning, she was so happy and surprised we thought she was going to cry!! Hope you had a lovely Xmas and New Year, hope to deal with you again sometime. E M - Moray

Hi Sarah, Hurray, the skates are here! I received them yesterday. Everything is perfect, they fit good on me and I have been skating for the first time today. Definately it has been the right choice. Many thanks again for the quick shipping and your good advice. I will recommend your shop to my (ice)friends in any case! Kind regards C A - Hamburg

Hi Sarah Just a note to let you know that the Swizzle dress is a perfect fit, so both my girls look lovely in their new dresses! Thanks for all your help. Kind regards L C - Guildford

Hi Sarah, I just took delivery of our bag at 3.45pm on Saturday - thank you. My 10 year old daughter's battered old suitcase finally broke at ice skating earlier today - she is going to be delighted on Christmas morning :) Thank you for our prompt despatch and communication. C W - Hampshire

Hi Sarah Just a quick mail to let you know that the parcel arrived on Friday and I am delighted with everything. Thanks very much for all your help and I hope to order some items from you in the future. Have a very happy Christmas D McG - Glasnevin, Dublin

Dear Sarah, Your pack reached us today and we are delighted with the contents; excellent quality and only a little strategic shortening of sleeves needed. Mario will be looking the part; now he has to make sure his skating is up to scratch! Many thanks for your help and advice, M K - Modena - Italy

Thanks, Order received Thurday 10th. Would just like to say thanks for great customer service and keeping me posted on what was going on. Hope you're both feeling a bit better, Merry Christmas. N H - Uxbridge

Thank you Sarah, brilliant service as always, goods arrived today and I think they will be ok size wise although I can't be 100 per cent sure until she tries them on. Thank you once again G B - Chichester

Hiya, I just wanted to let you know that the dress was stunning on my daughter and she was thrilled with it… Is there a similar one in pink? I’m looking for one for my other daughter but she’s a small age 7 so the sizing is a bit of a worry.. I’ll do her measurements and come back to you. Thanks a lot for your help and hopefully I’ll hear from you soon with regard to the Zuca seat pads. Take care, jen.

Hi Sarah, Just to say many thanks for all your help and advice on the Zuca purchase. Will defo recommend you to friends and family for any special purchases and will certainly be in touch for more goodies for Mia!! Looking forward to receiving my order. Thanks Again Claire

Dear Sarah, I would like to thank you for the 2 dresses that arrived promptly last week. They were both perfect. The red dress perhaps a little on the small size(12-14) but perfect for the occasion. The lilac one was perfect so we are happy to keep both. Thank you very much for your good advice and we look forward to further purchases in the future. Kind regards, M A A von G

Hi Sarah, As you know I was badly let down by a local company for a Zuca Bag. I want to say a huge Thank You as I received the very same bag from you yesterday and I am more than delighted!! Thank you for your honesty, quick delivery and understanding, I really appreciate it and will definitely buy from you in the future. Thanks again L McC - Lanarkshire

Hi Sarah Many apologies for not getting back to you but things have been very hectic what with work and selling our house and it totally slipped my mind. I would like to apologise for not returning your call! We received the Heelys the other day and they are fantastic. They are a 'little present' from Mum and Dad as Santa can not deliver everything so the boys tried them on and they are perfect!!! Your customer service has been fantastic. I have a few people coming into my store requesting Heelys and now I know where to send them. Once again many thanks. Michelle D - Leicester

Hi, just wanted to say that I recieved my order yesterday and Im sure my son will love them when he opens them on Christams Day ! Thank you for your correspondance and prompt delivery. Will definatley be reccomending you. Kind Regards N.M. Bolton.

Hi Sarah Please can you let me know if you have the Cloe Noel pants in stock black/fushia child size XS) we are also wanting the boat neck long sleeve fitted top which matches. Many thanks Vanessa PS The Zuca frame arrived today which you posted out to me, thank you so much

hi sarah, skates arrived and are a perfect fit. many thanks for getting back to me. i am so appreciative of your advice and help and will definitely be back again. from a very happy customer. kindest regards C.C. - Clontarf, Dublin (ps. didnt need to break them in at all, went skating once i received them and they are a dream to wear)

Hi Sarah, I received the dress last Friday. It would be fine if you could email me when you post the other dress from the UK. I printed out a picture of the other dress and gave my daughter for her birthday, so that she could see the dress. She was very exited. I am looking very much forward to receiving the dress and I thank you very much for kind service. I will not be the last time I place an order on your site. Kind regards, B B - Denmark

Hi Sarah, We spoke in the week, I'm the costume assistant in cardiff. I received my zuca bag this morning and I'm so pleased with it and I love the cow print insert.... it was a fab second choice! Just want to thank you for the speedy delivery and excellent communication throughout, Speak to you soon re the seat cover and I now can't wait for the flowerz insert too! Many thanks, L M - Pontprennau

Hello Sarah, Pinnacle dress received this morning and I am very very happy. Many thanks C D-B - Streatham Common

Hello! The ZUca-bag arrived safely today. Thank You! T Lehtonen from Finland

Hi Sarah, Received the roller boots yesterday afternoon, I really appreciate all your help and prompt attention. I'm sure my granddaughters will be delighted with them Thanks,E.M. - High Wycombe

Hi sarah its vanessa. Just wanted 2 text and say a big thank you! Adults jerry's dresses arrived 2day. Very pleased wi them; now just got2 decide which to wear! Will be in touch next wk after comp, but thank you again 4 sorting it all out! Best customer service I have ever received. V. E-S (sent by text message)

Hi just to let you know that the Sweatshirt went down a storm, everyone had a laugh and wanted to know where I got it from. Someone else asked me where the skirt came from,so hopefully they will be in touch with you. Thanks again for a wonderful service .

Hi Sarah I received Hollys bon bon skating dress in buttermilk on Saturday. Its a beautiful dress and fits her perfectly. Thanks very much for your excellent, friendly service and I would not hesitate in recommending you to anyone. H. W. (East Yorkshire)

Sarah - I just wanted to let you know that the white & pink storm skates turned up this morning - in time for my daughter's birthday tomorrow. Thank you so much for taking the time and trouble to help me - much appreciated. Your thoughtfulness and creativity have saved the day! Please show this email to your manager!! have a good weekend Kind regards - L.H. Tylers Green, Bucks

Hi Sarah, Thanks for all your help with this. It makes such a nice change to be kept up to date with what is going on, and to know that you have been trying your best for me! It has also allowed me to update both sets of grandparents, who were buying the zuca case for Emily between them. Thank you also for sending the insert ahead, which arrived in time for her to open it with the rest of her presents. She loves the storm blue, especially as it is different to what anyone else has got up at the rink. I'm keeping my fingers crossed for the frame - I phoned DHL and they said they would be sending it out to me today from Reading, so fingers crossed! Thanks again for all your help, S.S. Binfield Bracknell

hi i just wanted to say thank you so much for your help with my daughters measurements, you were right the dress u sent was a perfect fit and she loved it so we will be keeping it, also i will phone in the next couple of days to order again once again thankyou for your patience. T.B.

Thank you so very much for my Zuca bag order! Following your phonecall, it arrived the next day. I cannot stress how pleased I am with the service, and shall recommend you down at the rink. With regard to the Zuca Seat Cover Pad, I have gone global and managed to get one. Couldn't bear the thought of a missing birthday present! In view of this I would request that the money you are holding for the order be refunded and the back order cancelled. I would like to say how easy your website was to use, I am sure it will be one I visit frequently! I notice that you do a range of clothing - that's next on the shopping list. Many thanks again. I look forward to hearing from you. C.P. - Penarth

Thanks a lot. The blades arrived today. I am very content. Being your customer is true pleasure. Best regards. B.K - Poland