Buy Online! - The best way to buy!
But we would love you to phone if you prefer to speak to someone. About Us Wheels on Heels Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Wheels on Heels Ltd
10 Spen Business Park
Ashworth Road
Blackpool
FY4 5LP
United Kingdom
Phone: 0845 949 0321
Fax: 0845 0949 321
Email: sales@wheelsonheels.co.uk
VAT No. 892668270 |
Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment. We accept Visa, Mastercard, & Maestro. You may send your credit card information via phone, fax, by post or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling We make a charge for shipping based on the weight of your items, and this is automatically calculated for you at the checkout. We aim to despatch items within 3 working days. Items should therefore be received within 5 working days.
Items to the mainland UK will be sent with by either DHL Home or Parcelforce 24 or by Special Delivery with the Royal Mail - weight dependent. We charge between £7.50 and £12 on all skates and between £3 and £8 for smaller items - weight dependent. The goods will be covered by compensation upto the relevant value.
For Northern Ireland, Isle of Man and the Scottish Highlands and Islands, again postage is based upon the weight of the items, and is variable from £2.50 upto a maximum of £27 - Please ensure you select an appropriate rate for your items,
Items to be sent to Southern Ireland will be sent by Royal Mail International Standard Parcels, which is a 3 - 5 day service, and you will have the choice of a compensation value of either £100 or £250.
EURO PRICES Our prices are displayed in both £'s and Euro's. You will always be charged in UK £ sterling, the actual Euro price you pay depends on the Banks exchange rate on that day. Please use our Euro prices as a guide only.
Any items sent outside the UK will not be entitled to free postage even if you spend over £300 |
| Delivery Schedule We will normally despatch your order to you within 3 business days of receiving the order, and it should be with you within 5 days approximately. |
| Back Orders If your item is not in stock, we will contact you to check what you wish to do. |
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added to the items.
Childrens skates however, are VAT free. |
| Credit Card Security When the order is placed at our website, card payments online are processed by HSBC-epayments on their SSL secure servers, credit card numbers are encrypted using 128 bit encryption. They are not held in clear text on any web site. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. Items for return must be unused and unmarked and in their original packaging. You are responsible for the safe return of any items and you will receive a full refund less the original postage fee. Please contact us first before returning any items. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0845 0949 321 (International +44 0845 0949 321) or fax us on 0845 0949 321 or write to us at 10 Spen Business Park Ashworth Road Blackpool Lancs FY4 5LP United Kingdom |
Privacy Policy Wheels on Heels Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
We reserve the right to refuse returns that we believe have been used/worn where labels/tags have been removed. |
| Remittance Terms Payment with order only. If you do not wish to pay online please contact us by phone or mail. |
|
